Please read before purchasing

Instructions on how to send your Personalized Inclusions, will be emailed to you once you have paid for your Order.  
Work will commence on creating the product, once you have made full payment, or your Personalized Inclusions have been received by us, whichever is the latter. Completion times vary but please allow 8-10 weeks, after we've received your inclusions, for the item to be completed. We will contact you to let you know if the process will take longer than the estimated timeframe.
Unless otherwise agreed by us, you acknowledge that all products purchased under these terms are intended for personal use only and will not be re-sold.
We reserve the right to accept or reject your Order for any reason at any time. If we reject your Order you will receive a refund of any money paid.

Products
If your Order is affected by a genuine error (including in a description, an image or price), we reserve the right to cancel your Order and refund any money paid to us.
You acknowledge and agree that: a) all pictures and images of products displayed are for illustrative purposes only and can differ from the actual end product; and b) any accessory featured with the product is for illustrative purposes only and may be sold separately.
Each piece is entirely handmade making it unique and special to you. Being handcrafted there will be small imperfections, no two pieces will ever be the same and will vary from the image shown.
Whilst we have made every attempt to show textures, appearances and colors of our products as accurately as possible, product images may vary from the delivered product depending on your monitor, settings and computer equipment. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the title and description before making a purchase.
Please ensure you carefully review the photos of the product as we are not responsible for any incorrect choices of colors or shimmers. Each stone is a handmade product and will vary from stone to stone. If you need help choosing your colors to include with your inclusions please contact us and we can assist with your selection.
All inclusions sent to us will be returned upon completion of your products.
We reserve the right to automatically cancel any order where the client has not sent their inclusions within 12 months of ordering with no refund or store credit given. You will receive an email with a reminder before this period.
We reserve the right to give partial refunds with a jewelry restocking fee if you decide you no longer want or cannot produce inclusions after 6 months of ordering date.

Order Cancellation and returns
Unless provided for under these terms or as otherwise agreed by us, no cancellations or changes to Orders will be accepted, and the product will be delivered to the delivery address in the Order. You should carefully check that your Order is accurate before you submit it.
Any Product you purchase can only be returned in accordance with these terms and the following refund policy.

Refund Policy for Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not liable if you do not follow the care instructions given with your order, please know resin is a soft material similar to pearls and opals, care must be taken when wearing as excessive use of perfumes, chemicals, or chlorine can corrode your stone and precious metals. We also do not accept for change of mind refund requests as each piece is customized. In the event a cubic zirconia or diamond falls out of your jewelry setting please notify us immediately. Any changes made to your pieces by a third party will void warranty. If you do not post your product back to be corrected within 30 days of the issue arising, no refund, exchange or store credits will be issued.

Exchanges
As our products have been customized with your Personal Inclusions, we cannot issue exchanges, unless the product is faulty.

Returns
Due to the personal nature of this business and the custom design of each product, all purchases, including gift cards are non-refundable. Please contact us in advance if you have any questions about choosing the best product for you.

Refunds
We want every client to be happy with their purchase. If you’re not fully satisfied for any reason, please contact us as soon as possible after receiving your piece and we'll do our best to resolve the situation. All situations are handled as a case-by-case basis and personalized to every client.
Because of the nature of the products I carry, and the customization of your personal inclusions, I do not offer refunds. However, please don't hesitate to contact me due to quality concerns or special circumstance exchanges. I do stand behind every piece I make, both the jewelry itself and the setting, and if you are not happy with either for any reason, I will work with you to make sure you are fully satisfied.
As stated above, please contact us immediately if your item is defective. Further, we must be notified within 7 days of delivery if there is any error or issue with the product. After this date, sizing of rings, fair wear and tear, scratching, neglect, misuse, damage due to not following of care instructions will void any repairs or refund policies. We are highly experienced in knowing wear and tear and the misuse of product, we will assess each piece in accordance to our knowledge.
Any client who has not sent Personalized Inclusions within a 12-month time frame from Order, will not be entitled to a refund, however they may receive a store credit. Reminders for sending Personalized Inclusions are given periodically. It is your responsibility to send us your Personalized Inclusions.