shipping information
Please follow the instructions on this page for determining how much of your inclusions to send.
If you are unsure & require further assistance regarding how much of your inclusions to send, please contact us via the chat or our contact page HERE. We are more than happy to help you.
Please send a 1/4 teaspoon of ashes for each piece you are purchasing.
Please send a penny-sized piece of each piece of fabric you want used.
Please send 2-3 strands that are about an inch long.
It only takes around 2 petals to create an item, but if you have multiple colors you want used, then send one petal of each.
Please send a 1/4 teaspoon of dirt or sand for each piece you are purchasing.
We only need 2ml of breast milk per piece. If you don't have that much, contact us so we can see if what you have will be enough.
Once you have placed your order, I will send you a kit with all the supplies and special instructions on how to package and ship your inclusions to me. And if you want inclusions mixed—label each item very clearly!
If you are unsure of your ring size, and want to find out before ordering, you can go to a jeweler (recommended) or you can order a cheap ring sizer off of Amazon.
If you want to go ahead and purchase your ring, just choose the option "Unsure of Ring Size" and we will send you a ring sizer in your shipping kit.
You will need to mark your ring size on the form we send in the kit to let us know which size to purchase.
Yes, you can! Just make sure to put in the description box that that's what you're sending so we can send you enough bags in the shipping kit for each one. You'll be able to label each bag as well so we know what we're using for each piece.
At this time I am not offering international shipping.
Absolutely! Please reach out to me on the chat or at keepsakes@floracreekplace.com. I will help you find what you're looking for.
Because our jewelry is personalized, we do not offer returns or refunds on them. We would be more than happy to repair your items if something were to happen to them. Please email us if there are any questions regarding this at keepsakes@floracreekplace.com
the shipping kit
Every order comes with a complimentary shipping kit to package and ship your inclusions to us.
Please allow 5-7 business days, after your purchase, for this kit to arrive to you.
While the kit is free, the cost of shipping your inclusions to us is not included. However, instructions on how you can get discounted shipping will be in the kit!
If you are planning to send more than one type of inclusion, make sure you explain in your order how many you will be sending so that we can send enough bags for each inclusion you are sending.
Shipping Policy
• Due to the extreme sentimental value of your keepsake, we take the handling and delivery of your items with the utmost of importance and care. Once in the hands of a third party postal agency, no liability can be taken by Flora Creek Place. All packages sent will have tracking numbers issued immediately to your email so we can see its where abouts and completion of delivery.
• Goods will be delivered to the address given upon making your order, so please ensure these details are correct. We are not responsible for incorrect delivery addresses or spelling errors. If you have made an error, please contact me at keepsakes@floracreekplace.com.
• In the unfortunate event that there is a delay in postage, Flora Creek Place will not be responsible for delays in the delivery caused by any third party.
• If the goods that we deliver are not what you ordered or are damaged or defective or the delivery is of incorrect quantity, we shall have no liability to you unless you notify us via e-mail within 7 days of the problem.
